Shipping policy

SHIPPING POLICY Last updated: October 26, 2026 Every piece at GO Gallery is packed by hand with care to make sure it arrives safely. SHIPPING COSTS Unless a product listing states that shipping is included, shipping is not charged at checkout. After you place your order, we will send you a separate invoice for shipping based on the artwork's size, weight, packaging and destination. - You will receive your shipping invoice by email within 2 business days of your order. - Your artwork will ship once the shipping invoice is paid. - If the shipping invoice is not paid within 7 days, we may cancel the order and issue a full refund for the artwork. - If you'd rather not proceed once you see the shipping cost, just let us know before paying the invoice and we will cancel your order and refund you in full. Items marked "shipping included" ship at no additional cost within the continental United States. PROCESSING TIME Orders ship within 3–5 business days after payment is complete. Larger or framed works may need additional time for custom packing. We'll let you know if your order needs extra time. PACKAGING Works on paper are shipped flat between rigid boards or rolled in a sturdy tube, depending on size. Framed works are packed with corner protection and padding, and may ship in a custom box or crate. All shipments include tracking, and artwork is insured for its purchase value. LOCAL PICKUP Portland-area customers may arrange free pickup by appointment. Contact us after placing your order and we'll schedule a time. INTERNATIONAL SHIPPING We ship within the United States only. We are unable to ship to addresses outside the U.S. DELIVERY AND RISK OF LOSS Ownership of the artwork and risk of loss pass to you when the package is delivered to the address you provide. Please double-check your shipping address at checkout. We are not responsible for delays caused by carriers, weather or incorrect addresses. DAMAGED IN TRANSIT If your artwork arrives damaged, please keep all packaging and contact us within 48 hours of delivery with photos of the artwork and the box. We will file the shipping claim and arrange a replacement, repair or full refund, as described in our Refund Policy. QUESTIONS GO Gallery Portland, Oregon gogalleryonline@gmail.com