Refund policy
Returns & Refunds
Every piece at GO Gallery is an original or limited-edition work by an independent Pacific Northwest artist. We want you to love what you collect, so if a piece isn’t right for you, let us know.
Returns within 30 days
You may return artwork within 30 days of delivery for a full refund of the purchase price.
- Contact us at gogalleryonline@gmail.com before sending anything back. We’ll confirm the return and send instructions.
- Artwork must come back in the same condition it arrived, in its original packaging or packed equally well.
- Return shipping is the buyer’s responsibility. Please use a trackable, insured shipping method. We can’t refund items lost or damaged on the way back to us.
- Original shipping charges are not refundable.
- Refunds go to your original payment method within 7 business days after we receive and inspect the artwork.
After 30 days
All sales are final 30 days after delivery.
Damaged in shipping
If your artwork arrives damaged, contact us within 48 hours of delivery with photos of the artwork and the packaging. We’ll file the shipping claim and arrange a replacement, repair or full refund.
Final sale
Custom framing, commissioned work and items marked “final sale” can’t be returned unless they arrive damaged.
Questions? Contact us at gogalleryonline@gmail.com. We’re happy to help.